This Data Retention Policy explains how long MzDeal stores user data, why it is kept, how it is protected, and when it is deleted. The purpose of this policy is to comply with:
Mozambique’s data protection and electronic communications laws
GDPR-style best practices
Google Play & App Store requirements
By using MzDeal, you agree to the data retention practices described herein.
MzDeal retains data to:
Provide platform functionality
Improve user experience
Maintain account security
Prevent fraud and abuse
Meet legal and financial obligations
Resolve disputes and support investigations
MzDeal does not keep data longer than necessary for these purposes.
Name, email, phone number
Date of registration
User profile details
Retention: Kept while the account is active and up to 24 months after account closure.
ID documents
Business registration documents
Proof of address
Retention: Stored for 5 years after account deletion or last verification, as required by financial and anti-fraud regulations.
Purchases, sales, and order records
Wallet history, withdrawals, and deposits
Payment confirmations
Retention: Minimum 7 years to comply with tax and financial laws.
In-app chat messages
Seller-buyer conversations
Fraud report conversations
Retention: Stored for 24 months for safety and dispute resolution.
Item titles, descriptions, photos
Post edits and updates
Retention: While active, and 12 months after deletion.
IP address
Device identifiers
Login attempts
Crash logs
Retention: 12 months, unless required for security investigations.
Search history
Viewed items
Clicks and interactions
Retention: 18 months to improve recommendations and system performance.
Usage patterns
App performance logs
Retention: Varies by type — typically 6 to 24 months.
MzDeal may retain certain data for extended periods when required:
If an account is involved in:
Fraud
Scams
Chargebacks
Identity theft
Illegal activity
MzDeal may retain all related data for up to 10 years to support investigations and protect the platform.
Financial records and documents may be kept for 7–10 years, as required by Mozambique law.
If a dispute is open:
All relevant data is kept until the issue is resolved.
Users may request deletion of:
Account information
Profile data
Cookies
Search history
Listing history
MzDeal will delete eligible data within 30 days, except when:
Law requires retention
Financial or fraud investigations are active
Records are needed to prevent future abuse
Certain data (e.g., payment records, legal logs) cannot be deleted immediately due to legal obligations.
MzDeal follows strict deletion processes:
Secure wiping from servers
Removal from backups after up to 90 days
Cryptographic hashing for long-term legal retention
MzDeal stores data using:
Encrypted cloud providers
Secure backup environments
Region-compliant servers
Data may be stored outside Mozambique but always under strict privacy and security controls.
Users can:
Download their data
Request account deletion
Clear search history
Remove posts and comments
Requests are handled through:
[email protected]
MzDeal uses:
Encryption (AES-256)
Secure access controls
Intrusion detection systems
Audit logs
Regular security reviews
Only authorized personnel can access retained data.
Some data may be stored by:
Payment gateways
Cloud hosting providers
Analytics services
All third parties must comply with:
GDPR-level data protection
App Store/Google Play requirements
Mozambique legal standards
Upon account closure:
Account access is disabled immediately
Non-essential personal data is deleted within 30–90 days
Legally required financial data is kept for 7–10 years
Fraud-related data is kept for up to 10 years
MzDeal may update this Data Retention Policy at any time. Updated versions are posted on the app and website.
For questions about data retention:
Email: [email protected]
Website: mzdeal.co.mz
MzDeal is committed to storing data responsibly, deleting it when no longer needed, and protecting user privacy at the highest standards.
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