MzDeal Refund Policy

1. Introduction

This Refund Policy outlines the conditions under which MzDeal provides refunds for goods and services. By using MzDeal, you agree to the rules described in this policy. MzDeal aims to handle all refund requests fairly, transparently, and in compliance with Mozambican regulations.

2. Types of Purchases on MzDeal

MzDeal operates with three categories of payments:

Goods sold directly by MzDeal (MzDeal-Owned Products)

Subscriptions and service-based payments (Boosts, promotions, ad highlights, membership plans)

Items sold by third-party users/sellers through the marketplace

Each category follows a different refund model explained below.

3. Refunds for Goods Sold Directly by MzDeal

MzDeal provides refunds for items only when the goods are sold directly by MzDeal, not by third-party sellers.

3.1 Eligible Refund Situations

You may request a refund if:

The item received does not match the description

The item is defective, damaged, or non-functional

The item was not delivered

The item was delivered to the wrong address (our responsibility)

The wrong item was delivered

3.2 Conditions for Refund

To qualify:

You must report the issue within 7 days of delivery

You must provide clear proof (photos, videos, or documentation)

The item must be returned in its original condition unless defective

3.3 Refund Method

Approved refunds may be given as:

Original payment method refund, or

MzDeal Balance credit for faster processing

Refund processing typically takes 5–14 business days depending on your payment provider.

4. No Refunds for Purchases Outside MzDeal

If a buyer and seller complete a transaction outside the MzDeal platform, including but not limited to:

Cash transactions

WhatsApp negotiations

External website payments

Bank transfers done privately

Mobile money transfers outside the app

MzDeal is not responsible and will not:

Provide refunds

Provide seller information

Mediate disputes

Assist in fraud recovery

Transactions performed outside MzDeal violate platform rules and void refund eligibility.

5. Refunds for Subscriptions, Boosts & Service-Based Payments

MzDeal does not offer refunds on the following:

Subscription plans

Ad boosts or highlighted posts

Featured placement services

Paid promotions

Account upgrades

Digital services already activated

5.1 Reasons Refunds Are Not Provided

These services:

Are digital and delivered instantly

Cannot be reversed once activated

Provide value immediately upon use

Thus, all subscription and service payments are final and non-refundable.

6. Refunds for Goods Sold by Third-Party Sellers

MzDeal is a marketplace that allows independent sellers to post items.

6.1 MzDeal Is Not the Seller

For items posted by users:

MzDeal is not the owner of the item

MzDeal does not guarantee the item’s condition

MzDeal does not offer refunds

6.2 Buyer–Seller Disputes

Buyers must resolve disputes directly with the seller if:

An item does not match the description

The item is broken, fake, or incorrectly delivered

The item is never delivered

MzDeal may suspend fraudulent sellers but cannot offer refunds for third-party sales.

7. Digital Wallet & Balance Refunds

Balance added to your MzDeal Wallet is non-refundable, except when required by law or when:

Balance was added by mistake due to a system error

Duplicate payments occurred

Wallet funds may be used for in-app services, subscriptions, or purchases (if supported).

Withdrawals of wallet balance are only allowed when explicitly supported by the platform. Otherwise, wallet funds remain usable only within MzDeal.

8. How to Request a Refund (Eligible Cases Only)

If the purchase qualifies for a refund (goods sold directly by MzDeal), follow these steps:

8.1 Contact Support

Email: [email protected]

Include:

Order ID

Description of the issue

Photos or videos as proof

Your account details

8.2 Review Process

We will:

Review your request

Investigate the order

Contact you within 48–72 hours

8.3 Return Process (if needed)

You may be asked to return the item before the refund is approved.

9. Fraud & Abuse

MzDeal reserves the right to refuse refunds for:

Suspicious activity

Repeated refund requests

Misuse of refund claims

Attempts to defraud the platform

Accounts engaged in fraudulent behavior may be permanently banned.

10. Changes to This Refund Policy

MzDeal may update this policy periodically. Continued use of the platform means you accept the updated version.

11. Contact Information

For any refund-related inquiries:
Email: [email protected]

Thank you for using MzDeal. We aim to provide a transparent, safe, and reliable marketplace experience.