MzDeal Appeals Procedure

The MzDeal Appeals Procedure outlines how users, buyers, and sellers can appeal decisions made by MzDeal related to listings, disputes, account actions, payments, or other platform matters.

1. Scope of Appeals

Users may appeal decisions regarding:

Dispute outcomes

Refund or compensation decisions (where eligible)

Listing removal or rejection

Account suspension or bans

Verification denials

Advertising or promotion rejections

Note: Decisions on off-platform transactions, user-to-user disputes outside MzDeal, and subscription payments are not appealable.

2. Eligibility to Appeal

To file an appeal, users must:

Be the account holder affected by the decision

Provide clear identification (user ID, email, or registered phone number)

Submit the appeal within 14 days of the original decision

Late appeals may be rejected.

3. Appeal Submission Process

Log into your MzDeal account

Navigate to Help Center or Support

Select Appeal a Decision

Complete the appeal form, including:

Decision being appealed

Reason for appeal

Supporting evidence (photos, messages, receipts, transaction IDs)

Submit the form

Incomplete submissions may result in delays or denial.

4. Evidence Requirements

To support an appeal, provide:

Screenshots or photos relevant to the issue

Copies of receipts or invoices (if applicable)

Communication records with MzDeal or the other party

Verification documents if required

The more complete the evidence, the faster the review process.

5. Review Process

MzDeal will acknowledge receipt of the appeal within 24 hours

Appeals are reviewed by the appropriate internal team

Additional evidence may be requested

Standard review time: 3–7 business days

Complex cases may take up to 14 business days.

6. Possible Outcomes

After reviewing the appeal, MzDeal may:

Uphold the original decision

Reverse or modify the original decision

Provide partial or full resolution (refund, reinstatement, lifting suspension, etc.)

Request additional corrective actions by the user

MzDeal communicates outcomes via email and in-app notifications.

7. Finality of Decisions

The decision after the appeals review is final

Multiple appeals on the same issue without new evidence may be denied

Users are expected to comply with the outcome to maintain account privileges

8. Limitations

MzDeal cannot appeal on behalf of users for disputes with independent sellers outside the platform

Fraudulent or misleading appeals may result in account penalties or permanent ban

Appeals related to non-refundable services (subscriptions, wallet top-ups, boosts) are generally not eligible

9. Contact Information

For support regarding appeals:

Email: [email protected]

In-App Support: Help Center / Appeals

MzDeal is committed to ensuring fair review processes and transparency in all appeals submitted through the platform.